We understand that today’s retail organizations face an extraordinarily complex technology landscape that requires them to balance innovation with operational efficiency. If this is your vertical, one of your biggest challenges is likely integrating and managing your multi-channel or omnichannel environment. Your customers expect a seamless experience across in-store, online, and mobile platforms, but maintaining consistency and synchronization across these touchpoints is no easy feat. It requires advanced systems for inventory management, customer relationship management (CRM), and e-commerce platforms that can communicate with each other in real time. And like all industries, you’ve got to proactively manage your cybersecurity threat. You’ve got sensitive information from thousands of customers, and they’re trusting you to protect it in the face of frequent, sophisticated cyberattacks.
MDSi helps retailers large and small acquire and deploy the technology needed to upgrade their customer experiences and create safe digital environments.
Our advanced engineering and program management teams can provide the skills to support your priority network applications, like POS systems, inventory management systems, and ecommerce platforms to CRM systems, data analytics, and employee training platforms.
We partner with a wide array of OEMs to secure the software and equipment you need, then provide the network design, integration services, and implementation services required to successfully deploy your solution.
It was the end of the fiscal year, and one of our customers—a major American retail chain—realized they had substantial IT budget left and needed to spend it quickly or risk losing it for good.
They placed an order with us for almost $1M worth of switches from one of the major manufacturers we work with and hoped for the best.
A week later though, nothing had shown up.
Two weeks later, still nothing had shown up. The customer was getting nervous. Because not only did the money need to be spent in the fiscal year, the product needed to be delivered within that year as well. So time was running out.
Rather than let the clock run down to zero and risk the customer losing the opportunity to spend that budget, we reached out to several distributors that work with the manufacturer to see if they had inventory on hand that could cover the order.
After many, many calls, we found one who did in fact have the products they were looking for. So we jumped on the opportunity, not only purchasing the product through the distributor, but also going and picking it up ourselves instead of waiting for it to ship.
The customer received their products in time, which meant they were able to successfully spend that budget. We already had a relationship with them, but this helped them appreciate more fully the benefits of working with a VAR like MDSi. We have the flexibility to do things like ordering through different channels when a source has lead times that don’t meet our customers’ needs. And we can go pick product up ourselves. We simply have a level of flexibility that allows us to be responsive in a way that massive manufacturers are not able to match.
It was the end of the fiscal year, and one of our customers—a major American retail chain—realized they had substantial IT budget left and needed to spend it quickly or risk losing it for good.
They placed an order with us for almost $1M worth of switches from one of the major manufacturers we work with and hoped for the best.
A week later though, nothing had shown up.
Two weeks later, still nothing had shown up. The customer was getting nervous. Because not only did the money need to be spent in the fiscal year, the product needed to be delivered within that year as well. So time was running out.
Rather than let the clock run down to zero and risk the customer losing the opportunity to spend that budget, we reached out to several distributors that work with the manufacturer to see if they had inventory on hand that could cover the order.
After many, many calls, we found one who did in fact have the products they were looking for. So we jumped on the opportunity, not only purchasing the product through the distributor, but also going and picking it up ourselves instead of waiting for it to ship.
The customer received their products in time, which meant they were able to successfully spend that budget. We already had a relationship with them, but this helped them appreciate more fully the benefits of working with a VAR like MDSi. We have the flexibility to do things like ordering through different channels when a source has lead times that don’t meet our customers’ needs. And we can go pick product up ourselves. We simply have a level of flexibility that allows us to be responsive in a way that massive manufacturers are not able to match.
