"I wanted to take a moment to commend the MDSi Program Team on the level of support they provide to our team. The MDSi team exhibited a tremendous amount of patience as we learned the system. We tend to have numerous questions and the MDSi team took the time to answer every question thoroughly & professionally, even when they are asked the same way 3 different times. All email responses are always timely. MDSi often goes above and beyond to meet our needs. For example, I asked my Program Manager to modify a report, he stated he would need to submit an enhancement request to his software development team, but he then went the extra mile to manually generate a report with the requested information. The small things sometimes have the biggest impact! You have a stellar team member and the sentiment that I am expressing is shared by the team."
MDSi will stage your equipment in our fully ESD compliant and climate controlled lab where trained and certified technicians will configure your hardware, including the required OS level and configuration. We will also quality-check the equipment for any defects or errors, package it and ship it directly to a customer's site. MDSi provides testing and repair solutions that allow our customers to maximize their current hardware capital investments and support the ongoing sustainability of their network. Analyzing the full lifecycle of your equipment, MDSi works with our customers to centralize this equipment, creating full visibility and utilization for redeployment and sparing.
MDSi's Testing & Repair Solutions
Stage & Config
After checking your configurations, our team of engineers upgrades your software, builds the correct bundle device, and add labeling to your equipment. Our advanced work entails building custom configuration based off of your internal network designs and working with customers remotely to correct onsite issues. MDSi will then keep the equipment until it's ready to be deployed.
We provide testing that’s not only useful when equipment is malfunctioning or inoperable, but also when you’re looking to add new hardware, software or other equipment and want to ensure it will all function properly. We have the experience and equipment to perform advanced testing on your IT hardware.
Our OEM certified engineers complete all repair work within our state-of-the-art labs which are fully ESD compliant and climate controlled. MDSi provides services that are multi-vendor, multi-platform, across the entire spectrum of cable, service providers, voice, and server technologies. Once we’ve determined the problems causing your equipment to malfunction or run inefficiently, we perform diagnostic analysis to find the root causes. This information on the condition of your IT hardware allows us to best plan the necessary adjustments or repairs and provide high-value hardware repair solutions.