Every piece of networking equipment sold by MDSI is fully-guaranteed and comes with a standard one-year warranty (END USERS ONLY).

MDSI's standard warranty is only available on equipment sold by MDSI on or after Jan 1st, 2006 .

Advanced overnight replacement (on a best-efforts basis) for defective equipment also comes standard.

Ongoing technical support from Certified technicians is available on all equipment / configurations.

MDSI's warranties and returns are subject to acceptance of, and compliance with, MDSI policies and procedures as described below and on MDSI's RMA form.

Client follows the requisite procedures described below (see "Procedures: Returns of Working Product").

Client returns product within 14 calendar days from the original date of purchase.

Client returns product in the condition in which it was delivered (all product received otherwise will not be accepted)

Returns can ONLY be processed if the following steps are strictly followed.

If you (the client) would like to return a product, and it is still within 14 calendar days from the original date of purchase, you may either submit the on-line RMA Request form or contact your sales support representative.

Your sales support representative will issue you an RMA number to return the equipment.  All returned parts require an RMA number to receive credit.

You must re-package the product such that MDSI receives it in the same condition in which it was originally delivered. Please include all manuals, diskettes, digital media, cables and all other accessories sent with the original product. Working product must be received by MDSI within 14 calendar days of original receipt.

Reference the RMA number on the outside of the box or on the shipping label. Also, include the completed RMA form with the shipment.

Client follows the requisite procedures described below (see "Procedures: Returns of Non-Working Product").

Client returns product within one year from the original date of purchase.

Client returns product in the condition in which it was delivered (all product received otherwise will not be accepted).

Defective product must be returned to / received by MDSI within 14 calendar days upon receipt of a replacement product, or it will not be accepted by MDSi.

If the defective product is not returned to / received by MDSi within 14 calendar days, the client will be charged the full purchase price of both the defective product and the replacement product.

Client will be issued a refund at the sole discretion of MDSI if an item cannot be replaced in a timely manner.

If your (the client's) product appears to be defective or is not functioning properly, please either submit an on-line RMA Request form or contact your sales support representative.

Your sales support representative will send (via fax or email) MDSi’s RMA REQUEST FORM if not submitted on-line. This form must be filled out completely and faxed back.

An MDSi Technician will then review the request and contact you to determine if the problem can be resolved over the phone or an if an RMA needs to be issued.

If the return is approved by MDSi, your sales support representative will issue a MDSi RMA Number.

In most cases, MDSi will accept responsibility for the cost of freight.

In the event MDSi cannot replace your product in a timely fashion, MDSi will issue a refund.

A refund or credit will not occur without the completion of this form and receipt of product.