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Please complete Form in its entirety

 

If possible include diagnostic sheet with this form. Incomplete forms will be returned. When the request is received:
 
A Technician will review the RMA request. If it is determined that it can be fixed over the phone a technician will call you within a couple of hours.
If a replacement is needed an RMA number will be provided to you with instructions to send back to MDSi, Inc.
A replacement unit will ship out within 48 hours (on a best efforts basis depending on availability).
This form will be returned to you via mail
 
    Company Information  
 
Company Name *
Contact Name *
E-Mail for RMA *
Phone Number/Ext. * Ext
Fax Number *
 
 

  Details of Product which is being Returned

  
 

Product MUST have been sold by MDSI for Replacement or Credit

Part Number*
Manufacture Serial Number*
PO Number*
Invoice Number*
Return for Credit (defective goods only) * Return for Replacement*

Problem Description (include configuration and (if available) diagnostic reports) *

Attach Diagnostic sheet
 
 

  RMA Guidelines

  
 
List RMA NUMBER on the outside of box. Failure to clearly list RMA# on box may cause a delay in processing or a void the RMA.
A copy of this RMA form MUST accompany return item(s), to insure correct processing.
RMA’s automatically expire after 14 days if the product has not been received.
Email tracking number to rma@mdsiinc.com
In the event that a replacement is sent in advance and customer does not return item within 14 days, customer agrees to pay for the replacement item at the original price.
Please note non-defective item returns are subject to a 25% restocking fee.
 
    Return Policy  
 
Please review the Product section our website www.mdsiinc.com for a full explanation on RMA Procedures.
Please Click here acknowledging that you have read the RMA Guidelines
 
    Warranty Policy  
 
All used products purchased include a 1-year replacement warranty (END USERS ONLY) as of Jan 1 st, 2006 . This means you will be shipped a replacement, exchange or repaired item for failed products under warranty after the failed products have been returned. This warranty does not cover application or design errors, manufacturer hardware defects, or manufacturer software defects. A list of known bugs (and the fixes for them) are typically available from the manufacturer's website(s).
 
     
      
     
 
  Our first and foremost objective is to help our clients
reduce capital expenditures and maximize their technology investments
   
 
  MDSi views efficient service parts logistics as a critical component to our ability to service our global client base
     
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    RMA REQUEST FORM