THE PERFORMANCE AND CAPABILITIES YOU WANT, USING THE PLATFORMS AND DEVICES YOU ALREADY HAVE
Access Avaya voice, video, and web collaboration from Microsoft® and browser based applications including Microsoft® Lync, Microsoft® Office®, Microsoft Outlook®, Microsoft Dynamics®, Sharepoint, Internet Explorer®, Mozilla Firefox®, and Google Chrome.
Drive ROI and lower TCO using the devices and platforms you already have. Seamless integration with the Avaya Aura® Platform, Avaya Communication Server 1000, and Avaya IP Office provides you with additional functionality while maintaining the appearance and functions of the original interface:
- Full-suite unified communications, corporate directories, and dial plan
- End-to-end open standards video between employee and customer devices
- On-premise audio conferencing, real-time document share, and web collaboration
- Reliable performance, signature voice quality, and flexible deployment
1. Click to Call
To start voice or video calls, just click phone numbers in your corporate directory, contacts in email, or clients in customer management applications.
2. High-Definition Video
Improve your productivity with face-to-face interactions using person-to-person or multi-party video. Quickly escalate your IM chats or voice calls to video. Hold, mute, or transfer.
3. Cross Platform Integration
This standards-based platform works with Avaya Scopia Video Collaboration, Avaya Aura Conferencing, and Avaya Flare Experience.
Extend Avaya to Microsoft Lync
Bring real-time collaboration features to Microsoft Lync, including voice and video integrated with Lync IM and calendar presence. Extend desktop sharing, Avaya mid-call features, enterprise dial plan support, and more.
Extend Avaya to Microsoft Outlook, Office, and Internet Explorer
Initiate calls with one click from Outlook mail, contact, calendar, task, or journal, Word documents, Excel spreadsheets, and PowerPoint presentations. Use the web browser add-in to extend the same feature to any web page.
Extend Avaya to Microsoft Dynamics Integration
Click to call directly from your contact lists and CRM records, generate new records, record notes, and view call history. Pop-up notifications provide you with additional customer information for more personalized and informed conversations.
Deploy Clients Quickly with Existing Systems
Out-of-the box integration requires no custom software development or middleware. Use the Avaya telephony system (desk phones, trunks, and management) you already have.
In today’s marketplace, other than the return address on the box, there really is no difference in the hardware or maintenance that resellers provide to the customer. The true value lies in the people, the delivery, and the execution of the solution that surrounds said hardware. The MDSi difference centers on discovering the total cost of ownership of your entire current infrastructure and balancing that against future hardware initiatives to minimize your capital investment. We accomplish this by applying our full suite of Asset Management programs and services which include Reverse Logistics, Spares Management, Repairs, Maintenance, Logistics and Installations.Click here to request more information on our full suite of services and programs.