With the Avaya Aura Call Center Elite package, businesses can immediately improve customer service by ensuring that customers and questions are connected to the correct departments and agents who have the skills and the qualifications and ability to match the customer’s needs. Businesses can also determine how to route calls and make sure that their agents interact with their customers through the latter’s preferred channels, making the entire customer service experience better.
Avaya Aura® Call Center Elite
Offering intelligent and personalized routing to customers greatly enhances customer service – all provided by Avaya. The Aura Call Center Elite achieves this by:
- Delivering a unified and extremely personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura® Call Center Elite helps to ensure the right brand resources are readily available to your customers.
- Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can programmatically determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
- Assist your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
The Avaya Aura® Call Center Elite is a fully customized solution that assure the continuous transfer of data and media within your company’s infrastructure. MDSi carries reliable networking products that can be delivered within 24 hours. Request a Quote to receive pricing, or call 1-800-874-9850 for more detailed information.
Avaya Aura Call Center Elite
Avaya Aura Call Center Elite Multichannel Demo
About MDSi – An Avaya Platinum Partner
In today’s marketplace, other than the return address on the box, there really is no difference in the hardware or maintenance that resellers provide to the customer. The true value lies in the people, the delivery, and the execution of the solution that surrounds said hardware. The MDSi difference centers on discovering the total cost of ownership of your entire current infrastructure and balancing that against future hardware initiatives to minimize your capital investment. We accomplish this by applying our full suite of Asset Management programs and services which include Reverse Logistics, Spares Management, Repairs, Maintenance, Logistics and Installations. Click here to request more information on our full suite of services and programs.