Every business is faced with the challenge of delivering superior service to their customers – a challenge made even more difficult by the need to keep costs under control. It is essential to have a high-quality communications system that allows you to handle every customer interaction seamlessly, while also helping you make the most out of limited resources.
MDSi, Inc. is proud to offer a wide selection of Avaya Voice VoIP hardware along with complete telecom hardware service. You will have access to the innovative Avaya Voice Portal, an open standards-based web services platform that combines the power of web services with IP telephony to provide robust, cost-effective speech and touchtone solutions for your company.
What Are Benefits of Avaya Voice?
Avaya Voice offers several benefits to businesses, including improved customer service and reduced call center costs. Other Avaya Voice features and benefits include:
- Numerous speech-based services, such as secure voice ID technology and name and address recognition, which are not available with touchtone systems.
- Reduced system management costs via IP telephony-based architectures that support high-availability deployments
- Reduced application, development and lifecycle costs
- Reduced CAPEX and OPEX costs through the optimization of self- and assisted service resources
- Lower integration costs through the support of IT web application infrastructure with standards such as MRCP, Web Services and VoiceXML
In order to receive the full benefits of the offered Avaya product lines, you need specific hardware and tools to make it all happen. We offer the hardware, software, and telecom equipment services you need to create the perfect infrastructure for advancing your customer service capabilities.
Browse Our Avaya Voice Categories
Avaya Voice systems are an all-in-one solution designed to provide converged data/voice capabilities with expansion opportunities. We offer a variety of Avaya voice products in the following categories:
- Avaya Assisted Experience Management: A comprehensive contact center solution that allows your organization to provide a unified context-sensitive experience to your customer base. The Assistant Experience Management systems serve as a centralized operation point that includes seamless integration of interaction center, call center suite, social media manager and various productivity tools.
- Avaya Communication and Messaging (Phones): Avaya offers a wide assortment of digital desk phones and mobile handsets, featuring an advanced notification solution that ensures reliable communication when you need it the most. These telephony products are also equipped with the tools you need for unified messaging and customer interaction that will boost your productivity and enhance your service capabilities.
- Avaya Video and Conferencing: The efficient use of video and conferencing allows you to more easily collaborate with colleagues, no matter where they are located. Avaya Video and Conferencing products can deliver effective in-house audio conference and remote video communication capabilities that will provide the immersive communication environment you need to keep everyone on the same page at all times.
Contact Us to Lean More About Your Avaya Voice Options
Whatever your specific Avaya Voice needs, MDSI, Inc. offers the products to make sure you get the communication tools you need to better manage any call volume or contact center management needs. Get in touch with us today to explore your Avaya Voice product options and receive additional information regarding our wide assortment of Avaya Voice telecom equipment services. See our product pages to learn more!