Company Information

Details of Product which is being returned.

Product must have been sold by MDSi for replacement or credit.

RMA Guidelines

• List RMA NUMBER on the outside of box. Failure to clearly list RMA# on box may cause a delay in processing or a void the RMA.
• A copy of this RMA form MUST accompany return item(s), to insure correct processing.
• RMA’s automatically expire after 14 days if the product has not been received. Email tracking number to rma@mdsiinc.com  
• In the event that a replacement is sent in advance and customer does not return item within 14 days, customer agrees to pay for the replacement item at the original price.
• Please note non-defective item returns are subject to a 25% restocking fee.

Return Policy

Please review the Product section on our websitewww.mdsiinc.com for a full explanation on RMA procedures.

Warranty Policy

All used products purchased include a 1-year replacement warranty (END USERS ONLY) as of Jan 1 st, 2006 . This means you will be shipped a replacement, exchange or repaired item for failed products under warranty after the failed products have been returned. This warranty does not cover application or design errors, manufacturer hardware defects, or manufacturer software defects. A list of known bugs (and the fixes for them) is typically available from the manufacturer's website(s).