Redeploying Technology - Reducing Expenditures
An MDSi Case Study
Challenge
A leading wireless carrier was looking to find a management group that understood the criticality of EFFECTIVE logistics management; and that managed the business accordingly and at an affordable cost. Said company also had to be able to meet very stringent customer support requirements.
The company needed a solution that could manage over 155 sites in total and more than 125 different products supporting tens of thousands of customers across the United States.
The chosen provider would have to reduce cost, increase inventory accuracy, improve on-time performance, implement a closed-loop spares, reverse logistics and product refurbishment process, while automating the companies outdated and time consuming manual processes.
The carrier turned to MDSi for a comprehensive solution that would
- Decrease costs
- Increase monthly cost avoidance
- Establish processes that support the company’s emerging self-sparing program
- Deliver better than 99.9% accuracy on all 4 hour SLA ’s for all nationwide Data Centers , Call Centers , and Business Offices
- Maintain SLA ’s for Retail Stores as Next Business Day (NBD)
- Increase customer service levels
- Have a the ability to quickly adapt to changing business requirements and eventually scale globally
Results
The cost savings for the carrier have been phenomenal. Average monthly cost-avoidance continues to exceed $270,000 per month for more than ten consecutive months .
The cost savings resulting from MDSi’s services were significant.
The following chart highlights the month-to-month Cost Avoidance realized by the leading carrier since partnering with MDSi :
| Month |
Proceeds |
Spent |
Cost Avoidance |
| June |
$13,744 |
$32,960 |
$199k |
| July |
$18,256 |
$15,237 |
$212k |
| August |
$5,276 |
$1,710 |
$364k |
| September |
$40,005 |
$37,028 |
$279k |
| October |
$32,365 |
$0.00 |
$513k |
| November |
$20,561 |
$0.00 |
$222k |
| December |
$13,006 |
$0.00 |
$85k |
| January |
$37,439 |
$0.00 |
$95k |
| February |
$36,213 |
$36,469 |
$642k |
| March (as of 3/14) |
TBD |
$0.00 |
$94k |
| Total |
$216,866 |
$123,404 |
$2.705M |
Meeting Service Level Agreements with MDSi has been outstanding. Monthly average on meeting SLA ’s is consistently greater than 99%.
As you would expect from the nation’s leading wireless carrier, the customers’ experience remained one of the highest in the industry:
- Better than 99.9% accuracy on all 4 hour SLA’s
- Maintain SLA ’s for Sites as Next Business Day (NBD)
- Have since implemented MDSi in over 125 locations across the United States
- Highly valued partner relationship
They Said...
According to the carrier, “MDSi came highly recommended and we have been pleased since day one".
“MDSi is a leader in customer service and understands the logistics industry and what it takes to succeed on every. Top to bottom, MDSi is a first-class organization".
“MDSi has enabled us to consistently exceed the expectations of our clients".
Setting the standard
MDSi is the leading supplier of voice and data communication products and services focused on redeploying technologies and reducing capital expenditure. The company enables its client’s to re-use their existing assets, while dramatically impacting the bottom line. With a Fortune 500 client roster and significant domestic and international implementations and capabilities that extend far beyond forward and reverse logistics services – MDSi is the only source for end-to-end service logistics results.
Redeploying Technology - Reducing Expenditures
An MDSi Case Study
Challenge
A leading wireless carrier was looking to find a management group that understood the criticality of EFFECTIVE logistics management; and that managed the business accordingly and at an affordable cost. Said company also had to be able to meet very stringent customer support requirements.
The company needed a solution that could manage over 155 sites in total and more than 125 different products supporting tens of thousands of customers across the United States.
The chosen provider would have to reduce cost, increase inventory accuracy, improve on-time performance, implement a closed-loop spares, reverse logistics and product refurbishment process, while automating the companies outdated and time consuming manual processes.
The carrier turned to MDSi for a comprehensive solution that would
- Decrease costs
- Increase monthly cost avoidance
- Establish processes that support the company’s emerging self-sparing program
- Deliver better than 99.9% accuracy on all 4 hour SLA ’s for all nationwide Data Centers , Call Centers , and Business Offices
- Maintain SLA ’s for Retail Stores as Next Business Day (NBD)
- Increase customer service levels
- Have a the ability to quickly adapt to changing business requirements and eventually scale globally
Results
The cost savings for the carrier have been phenomenal. Average monthly cost-avoidance continues to exceed $270,000 per month for more than ten consecutive months .
The cost savings resulting from MDSi’s services were significant.
The following chart highlights the month-to-month Cost Avoidance realized by the leading carrier since partnering with MDSi :
| Month |
Proceeds |
Spent |
Cost Avoidance |
| June |
$13,744 |
$32,960 |
$199k |
| July |
$18,256 |
$15,237 |
$212k |
| August |
$5,276 |
$1,710 |
$364k |
| September |
$40,005 |
$37,028 |
$279k |
| October |
$32,365 |
$0.00 |
$513k |
| November |
$20,561 |
$0.00 |
$222k |
| December |
$13,006 |
$0.00 |
$85k |
| January |
$37,439 |
$0.00 |
$95k |
| February |
$36,213 |
$36,469 |
$642k |
| March (as of 3/14) |
TBD |
$0.00 |
$94k |
| Total |
$216,866 |
$123,404 |
$2.705M |
Meeting Service Level Agreements with MDSi has been outstanding. Monthly average on meeting SLA ’s is consistently greater than 99%.
As you would expect from the nation’s leading wireless carrier, the customers’ experience remained one of the highest in the industry:
- Better than 99.9% accuracy on all 4 hour SLA’s
- Maintain SLA ’s for Sites as Next Business Day (NBD)
- Have since implemented MDSi in over 125 locations across the United States
- Highly valued partner relationship
They Said...
According to the carrier, “MDSi came highly recommended and we have been pleased since day one".
“MDSi is a leader in customer service and understands the logistics industry and what it takes to succeed on every. Top to bottom, MDSi is a first-class organization".
“MDSi has enabled us to consistently exceed the expectations of our clients".
Setting the standard
MDSi is the leading supplier of voice and data communication products and services focused on redeploying technologies and reducing capital expenditure. The company enables its client’s to re-use their existing assets, while dramatically impacting the bottom line. With a Fortune 500 client roster and significant domestic and international implementations and capabilities that extend far beyond forward and reverse logistics services – MDSi is the only source for end-to-end service logistics results.